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FAQ


General questions

Can I change the styling of my webshop?

You can fully match the styling of your shop with your company identity. You are able to change the colours, background and images to match it.

Can I keep track of how many visitors my shop receives?

The shopping cart software is linked to 'Google Analytics', an extensive statistics package by Google. This is a free & easy to activate solution.

Can I use 123WEBSHOP if I have a Mac?

Sure, you can manage your web shop with a browser like Safari or Mozilla Firefox.

How do I manage my webstore?

It is very easy to manage your online webstore via the content management screen. All sections can be used directly, if you can't figure something out, we have a video tutorial available that will explain the process step by step.

Otherwise you can always contact our support desk for further help and advice.

How long will it take before I can get started?

As soon as full payment is received the eCommerce solution will be operational within 24 hours and then you'll be able to get started straight away. The eShop is operational on the domain name of your choice, so you don't have to install any software.

If you need to transfer your domain to our servers, dependant on your current provider, this may delay your start up time.

I already have a domain name, what do I do now?

We can move your existing domain name for free or you can have your provider direct your domain to our servers.

All eCommerce packages come with 1 domain name of your choice, if it is available, making it less expensive to move the name from another provider.

If you've already registered a domain name, please include your domain name while placing your order. You will then receive further instructions, via e-mail, on how to move the domain name to our servers.

What is included in the web shop package?

All webstore packages include 1 domain name of your choice, email addresses, web hosting (storage of your website on 1 of our dedicated servers) and all essential eCommerce modules included in all packages.

You can view full details of all our available packages at: http://www.123webshop.com/en/webshop/packages/

Which browsers are supported?

Most well known browsers, for example Internet Explorer, Mozilla Firefox, Google Chrome, among others are supported.

Administrative

Are there any extra or hidden costs?

There are no hidden costs. Everything you need is included in the package of your choice.

For the 'Starter' package for instance you pay the following amount:

'Starter' package at £ 8,50 per month x 12 months = £ 102,00 excluding VAT a year.

Integrating PayPal in your shop is free.

The amount will be billed in advance a year.

What is the notice period?

You must give two months notice, before the current subscription ends, to terminate your account.

What is the subscription term?

The contract is entered into for a period of 1 year and is renewed annually.